A clear plan for your stay.

Rates & payment.

The full stay quote itemizes the room subtotal, taxes and fees. The amount due now may be a deposit or the full stay amount, depending on your rate.

A security authorization, when required, is separate from the room payment. Its amount and handling appear during booking.

Availability and price are checked when your booking is submitted. A quote or pending payment does not by itself confirm a reservation.

When plans change.

Cancellation terms depend on the booked rate. Open your reservation to review its current cancellation quote, deadline and any applicable fee before confirming cancellation.

A request to change dates is reviewed by the property. Your existing dates remain in place until a change is approved.

A pending refund is still processing. Check the statement for settlement; a cancellation message alone does not mean funds have been returned.

Arrival & departure.

Check-in from 3:00 PM; check-out by 11:00 AM, in the property’s local time.

Ask ahead about early arrival, late departure, parking, pets, accessibility, and any requirements that affect your choice of room. Only arrangements confirmed by the property are assured.

Your details & booking access.

Use your booking reference and email to access your stay. Keep signed reservation links private. Only dates and guest counts are remembered as shopping choices on this device.

For a question about personal data or your booking records, contact The Alder House directly.